Take 5 with Barry Hynes
We chat to Barry Hynes, Solutions Architect with Airspeed Telecom who tells us about his new role and how he's seen client requirements change over the years.
Q. Tell us about your role at Airspeed Telecom?
A. Well, it's difficult to define my role; my title is Solutions Architect, which involves discussing solutions with customers, finding out what their requirements are and making sure we can deliver a solution that meets those requirements. I have also assumed the function of a project manager so I'm involved in seeing a project through to fruition. I'm a general technical resource for the sales team here and I also act as an interface between Airspeed and our rollout team in enet. So as you can see it's quite a broad role!
Q. How important is it that there is a liaison between Airspeed and enet?
A. It's very important to have that link between the two teams. From the Airspeed side I have the technical knowledge necessary to get clarifications from the enet team on the solutions we can provide. I speak the language, so to speak, so I can ensure the customer is getting exactly what they asked for and can make sure the enet team have been fully briefed on customer requirements.
Q. What's a typical day like for you?
A. While I talk to the same people most days – the Airspeed team and the enet teams – I do also have a customer-facing role, which means not every day is the same. On any given day I could be drawing a diagram for a sales proposal, chasing service delivery, working out a suitable solution for a customer or finalising the details of a project with the enet team.
Q. You've worked with Airspeed Telecom for 10 years, have client requirements changed over the years?
A. They have. What we're seeing more and more is customers coming to us looking for redundancy. Our customers don't want to be thinking "what happens if our primary link goes down?". They want that reassurance, that extra layer of protection that automatic failover gives them. Customers are more savvy now than they were a couple of years ago, and of course so much more of their business operations are housed in the cloud so there's that extra reliance on the network.
We're also seeing a big move towards SIP voice. Companies are future proofing their communications and making the move to cloud PBX solutions. They're seeing the benefits: resilience, cost savings and flexibility. Ten years ago we didn't offer voice services and now it's a growing part of our offering.
Q. In your previous role with Airspeed Telecom you managed the NOC. Your new role sounds quite different, how are you finding the change?
A. As manager of the NOC I was on call all the time so I could be dealing with calls late at night, which made it difficult to switch off. Now my role is a lot more flexible. That's so important to me, particularly having two young children.
Barry Hynes is a Solutions Architect at Airspeed Telecom. Connect with him on LinkedIn