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First Choice Credit Union banks on Airspeed Telecom

Working with Airspeed Telecom, First Choice Credit Union has been able to unify communications between its four branches and establish reliable connections for mission critical applications.

First Choice Credit Union has branches at Castlebar, Ballyhaunis, Achill and Balla. Almost one year ago, First Choice began working with Airspeed to connect its head office and all of its branches through a reliable, dedicated circuit. Using a mix of access technologies, including radio and fibre from two different providers, Airspeed has created a robust, fully-managed network for First Choice Credit Union.

For First Choice Credit Union, its communications network is critical to its business. Staff in Castlebar Ballyhaunis, Achill and Balla provide services to members through systems which are hosted at its head office in Castlebar and accessed remotely via the network. These mission critical systems are the lifeblood of the credit union's daily operations, allowing staff to process members' transactions and queries, loan applications and foreign exchange transactions. The credit union also relies on the communications network for print, VoIP phone systems, email and offsite disaster recovery/business continuity backups and replications.

In addition, each branch operates fully automatic Teller Cash Recyclers (TCR), which are run by systems hosted at the credit union's head office. These machines play a key role in cash management at the branches, ensuring all notes deposited have been fitness sorted and checked, suspect counterfeit notes have been detained and only fit notes recirculated to members in accordance with ECB Decision 2010/14.

With so many of its essential systems accessed via the network, First Choice Credit Union relies on the WAN for the provision of services to members. For Anne King, CEO of First Choice Credit Union, the responsive Airspeed team and the Service Level Agreement has given the Credit Union confidence in the network.

"What we have with Airspeed is essentially a reliable communications network. On top of that, we have a defined contract and a responsive and proactive direct point of contact who can deal with any issues and run any necessary tests. We also have a proactive account manager in Senan Power, who is always at the end of the phone if we need him," says Anne. "Recovery times, in the event of any network issues, are extremely quick. The team at Airspeed understand our business needs completely – if the network is down we are unable to meet our member’s needs. With them managing and monitoring the network, it's one less thing for us to worry about."

If you would like further information on tailored solutions for credit unions across Ireland, contact Senan Power at spower@airspeed.ie or connect with him on LinkedIn

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