The contact centre industry is changing, with growing customer expectations of friendly, personalised, convenient service on any channel they choose. Needless to say, for an effective contact centre, a no-fail communications infrastructure is vital. Here’s a look at how providers like AirSpeed Telecom are developing customised, total telecom solutions that meet the needs of a highly dynamic industry.
As customer application and connectivity requirements evolve, AirSpeed Telecom is future-proofing its network to make sure it’s at the forefront of meeting enterprise demands. Peter Hendrick, Technical Director of AirSpeed Telecom talks about the company's significant investment in its fibre network.
I’ve been reading a lot recently about the virtualisation of network functions like routers and firewalls. This development is gathering momentum and has the potential to transform the way in which network services operate and deliver significant benefits to service providers and businesses.
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